Terms & Conditions
Below you will find our terms & conditions on which we offer you access to our services. It is expected that you have read our terms & conditions before registering for your course online, or over the phone.
1.1 All Hurak prices are subject to change until the customer has made the payment in full or put down a deposit.
1.2 Customers who make the booking via phone, email or through our website are liable for any balance outstanding (if any), in full.
1.3 All bookings are subject to availability of spaces and relevant resources.
1.4 Reservations made online can be transferred to any individual who is eligible to attend.
1.5 In the unlikely event it becomes necessary to change the venue of your training. We will notify all candidates via email, text or telephone at least 24 hours before the start of the course.
1.6 For all identity validation forms used by our awarding bodies and training providers the candidate is to only sign such validation forms if the spelling of their name on such a form is absolutely correct. Please note that failure to do so will result in the candidate being liable for any administration costs charged by the awarding body for correction.
1.7 All customers must provide Hurak with correct and accurate information (using clear handwriting) in respect to their names for certification and physical address.
1.8 Upon booking, you will receive an automated booking confirmation email with details of your course. It is essential that you read this email and complete any requirements. If for any reason, you have not received this email within 2 hours and you have checked your spam/junk mail please give us a call during our office hours (Mon-Fri 09:00-17:30) on 0333 344 1293 so that we can resend it to you manually.Failure to comply to all of your course requirements including any of our Terms and Conditions will result in your removal from the course And any fee paid towards to the course will be forfeited.
2. Cancellations & Refunds
2.1 Reservations/bookings made online, at one of our centres or over the phone are non-refundable; courses, course dates and timing cannot be changed by customers.
2.2 If you need to cancel your course, you will not receive a refund. If you have put down a deposit then the remaining balance will be due.
2.3 No refund will be issued for non-attendance on a course. You will need to make a new booking over the phone, website or in-person at one of our centres.
2.4 In the unlikely event it becomes necessary to cancel your course, damages shall be limited to a full refund of the course fee only.
2.5 All booking confirmation emails are sent automatically to customers and although rare, they can be rejected by the recipient’s email server. If you have not received the joining instructions we advise that you check your spam/junk mail. It is the responsibility of the customer to notify Hurak if they do not receive any joining instructions so non-attendance, insufficient ID, or lateness will not be accepted even in this circumstance. Customers will be required to reschedule their training and further charges will incur.
2.6 Please note: Under the Sales of Goods Act/Distance Selling Act/Consumer Contracts Regulations time-specific services such as training and examination events/courses/sessions are exempt from statutory refund rights.
3.1 You are required to have the correct ID on you throughout the training, if you fail to provide the correct ID on the course and on the exam day you will need to reschedule your training and you will need to make a new booking.
3.2 You are allowed to reschedule your training free of charge within 24 hours of making the booking, for any rescheduling after this period you will need to make a new booking.
3.3 If you fail to notify us in writing (via email) of non-attendance prior to the course, you are not eligible for a reschedule even if you then contact us within 24 hours of making the booking.
4. Supply of Training
4.1 Course durations/times displayed on any of our websites, emails and/or other literature are for general guidance purposes only. Due to numerous factors such as individual class sizes, existing knowledge/experience of candidates and unforeseen circumstances; courses may run for durations/times longer or shorter than advertised. Course coordinators have overall authority/discretion on the exact start and finish times of individual courses.
5.1 100% attendance is a must; any late arrivals are not acceptable and no refund will be issued.
5.2 Candidates must be eligible to attend the training course you book with us. Please check that candidates meet all criteria before reserving a space on any of our courses. Ineligible candidates will be refused on the day and no refund will be issued.
5.3 Reservations made online can be transferred to any individual who is eligible to attend. This must be authorised by us prior to the course start date.
6.1 We do not tolerate any sort of unacceptable behaviour or abusive language towards staff and such behaviour will lead to exclusion/cancellation from the course for which you will not receive a refund.
7.1 Certification turnaround times displayed below should only be regarded as an approximate guide.
5-7 Working Days – Traffic Marshal (Banksman), Fire Marshal (Warden)
10-15 Working Days – APLH, Level 1 CSCS Green Card course, First Aid, SIA licence-linked courses
4-6 Weeks – Site Safety Plus courses including HSA, SSSTS, SSSTS-R, SMSTS, SMSTS-R
The times above are subject to change at any time without notification. Turnaround time depends on numerous factors such as but not limited to: course type, assessment method, duration of the course, location of delivery, clearance in full of any outstanding course payment, third-party awarding bodies’ own turnaround time and any unforeseen circumstances.
For any course not listed above please contact us BEFORE booking on to the course if you would like to clarify certification turnaround time.
7.2 Customers will be responsible to pay any awarding body charges for replacement certificates. Hurak accepts no liability for misplaced certificates. The replacement certificate fee is £45.
7.3 All certificates are delivered via royal mail. Collections can be made by customers with prior notification only.
7.4 Customers can choose from the following three options for Certification delivery:
a) Free collection from our head office.
b) Free Standard Delivery which relates to Royal Mail 2nd Class unrecorded delivery. Hurak will not be liable to pay for any damages, including replacement certificate charges, for any claims of lost/misplaced certificates for this service.
c) Recorded Signed For delivery which is charged at £5.50 per certificate. We do not process any claims of lost/misplaced certificates after 30 calendar days from the date of dispatch of certification to clients for this service.
7.5 In the unlikely event your result/certification is delayed by more than 15 working days of the anticipated date without valid explanation by Hurak, damages shall be limited to a full refund of the course fee only. Under no circumstances will Hurak cover any costs of loss of earnings, other training provider course fees etc.
7.6 Upon receiving certification from the relevant body/department, Hurak will notify its customers (learners) via email. We will use the same email address that the customer provided at the time of booking their course on our website, over the phone or in person. If we do not receive a suitable response to the email within 6 months we will post certification to the address provided on the course application form by the learner.Please note that due to variables outside of our control, the 'certification ready' email we send may end up in your spam/junk mail, therefore, we advise our customers that if the estimated certification turnaround time has passed and you still have not heard from us, you first check your spam/junk mail before contacting us.
8.1 SIA Security Courses:
- One unit - £40
- Two units - £60
- Three units - £80
* Unlimited PassPlus service for our security courses has a fair usage limit of 5 re-sit sessions including up to 3 different unit exams that can be taken in each session. This translate into PassPlus candidates having the opportunity to sit up to 21 exams including their original attempts without any extra charges.
Please note: PassPlus can only be availed at the time of the initial course booking.
8.2 Personal Licence Course:
- One unit - £45
8.3 CSCS Green Card Course:
- One unit - £50
8.4 First Aid Courses:
- One unit - £50
For other qualifications resit exam fees may vary, please contact us for further information.
9. Assignment-based qualifications
This relates to all assignment based qualifications i.e. Level 3 Award in Education & Training, Level 3 Delivery of Conflict Management etc.
AET: Award in Education & Training
DCM: Delivery of Conflict Management
9.1 Learners must be provide their completed assignment within the deadline date for it to be moved on to the marking stage/s.
9.2 If the completed work is not provided within the deadline date learners are inclined to pay an extension fee which is dependent on when the final completed portfolio is submitted.
9.3 Once you receive feedback from your assessor, required changes must be made/completed and sent back within 5 working days.
9.4 Learners are required to complete their work within 5 revisions and for further revisions a charge will be added.
9.5 Late Portfolio submission fees:
These fees are dependent on the time after the deadline date that is required by learners to hand in their completed work.
- Up to 4 weeks: £75
- Up to 8 weeks: £100
- More than 8 weeks: £225
a) If a candidate’s work requires more than five revisions for any further marking there will be a charge of £15 per revision.
b) Not submitting your amended work within 5 working days to the assessor after receiving feedback will result in a charge of £15.
10. Training Providers
If you are a training provider and wish to advertise your courses on our website the following applies to you:
10.1 To advertise your courses on Hurak you don't need to pay anything, we only charge a fee per registration. The fee that Hurak charges is not a fixed amount, we take a few things into consideration before setting any fees (i.e. number of estimated learners a month we will receive from the training provider, number of centres a trainer provider has, number of courses that will be advertised by the training provider etc.) There may be changes to the set fees for which Hurak will notify the training provider at least 30 days in advance.
10.2 Fees can be payed through debit/credit card, BACS, cheque etc. All fees must be paid within the agreed period or else your account will be on hold meaning we will not accept any more learners from you, results/certification will not be issued to learners etc.
11. Corporate/In-house Training
11.1 If a course is booked for a corporate client at their location, at a training provider's premises or any other site the same terms and conditions apply in relation to rescheduling, refunds, resit fees etc.