Coronavirus (COVID-19) – Tackling the outbreak.

We understand that this is a very uncertain time for us all. The health and wellbeing of our customers and staff is our number one priority. Since the first news of the COVID-19 outbreak, we have been working tirelessly to continue providing a high quality and safe learning experience ensuring protective measures are in place for all of our courses nationwide.


Our bookings are protected from cancellations related to COVID-19. Your money is safe, if required we will reschedule your booking for free.


We will be monitoring the situation as it evolves, closely following government and health authority guidelines and will update on any further developments as and when we have them.

Level 3 Delivering Conflict Management Training



The Level 3 Delivering Conflict Management course is an accredited qualification which has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

It is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. It also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training, for example, door supervisors and other frontline staff.

Course Overview


£299.99 No Hidden Cost


2 Days


Course Timings 10:00 - 19:00


Minimum age requirement is 18


The course is assessed by one multiple choice exam, and a portfolio of evidence.


Result are available within 15 working days of the exams.


Successful candidates will receive a Level 3 Delivering Conflict Management(RQF) certificate.

Group Bookings

For group bookings Click here and get a further discount on training courses.

SIA Delivering Conflict Management Course Content

The SIA Level 3 Delivering Conflict Management course runs over 2 days and is divided into 2 units:

1. Managing conflict in the workplace when dealing with customers, service users or the public
2. Delivering scenario-based conflict management training

Upcoming Courses – Level 3 DCM

Want to save some extra cash? Book in advance and save up to 30%!

Price Online
Price on the Day
London - East (E14)
10:00 - 19:00

Get in Touch

Please contact us with any questions you may have. Or call us: 0203 620 1121

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