Coronavirus (COVID-19) – Tackling the outbreak.

We understand that this is a very uncertain time for us all. The health and wellbeing of our customers and staff is our number one priority. Since the first news of the COVID-19 outbreak, we have been working tirelessly to continue providing a high quality and safe learning experience ensuring protective measures are in place for all of our courses nationwide.


Our bookings are protected from cancellations related to COVID-19. Your money is safe, if required we will reschedule your booking for free.


We will be monitoring the situation as it evolves, closely following government and health authority guidelines and will update on any further developments as and when we have them.

Looking for Delivering Conflict Management Training?
Enrol now onto our Conflict Management

Level 3 Delivering Conflict Management Training



The Level 3 Delivering Conflict Management course is an accredited qualification which has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

It is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. It also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training, for example, door supervisors and other frontline staff.

Course Overview


£299.99 No Hidden Cost


2 Days


Course Timings 10:00 - 19:00


Minimum age requirement is 18


The course is assessed by one multiple choice exam, and a portfolio of evidence.


Result are available within 15 working days of the exams.


Successful candidates will receive a Level 3 Delivering Conflict Management(RQF) certificate.

Group Bookings

For group bookings Click here and get a further discount on training courses.

Delivering Conflict Management Course

The SIA Level 3 Delivering Conflict Management course runs over 2 days and is divided into 2 units:

  • 1. Managing conflict in the workplace when dealing with customers, service users or the public
  • 2. Delivering scenario-based conflict management training

Upcoming Courses – Level 3 DCM

Want to save some extra cash? Book in advance and save up to 30%!

Price Online
Price on the Day
London - East (E14)
10:00 - 19:00
The UK’s number one
Over 300,00+ customers have chosen us to book their course.
  • Price Match Guarantee You won’t get it cheaper. Full stop!
  • Certified Organisation Approved by 7 external awarding bodies.
  • Nation Wide Coverage 10+ locations all over the country.
  • Fast Track Service Cutting-edge tech allowing same-day results for most of our courses.
  • Money Back Guarantee You get the course you purchased or a 100% Money Back Guarantee.

Frequently Asked Questions

It’s easy. You can either book online from the website or you can book through our 9 AM - 5:30 PM customer service line on 0333 344 1293.

The Level 3 Award in the Delivery of Conflict Management Training is a qualification for trainers who deliver or wish to deliver conflict management training at level 2. It is suitable for all sectors where the possibility of conflict may arise and is approved by the SIA as a suitable qualification for those wishing to deliver conflict management as part of the licence-linked qualifications..

This course comes with several benefits, here are a few benefits of taking this course:

- Earlier Problem Identification.

- Better Problem-Solving.

- Healthy Relationships, Morale and Commitment.

- Improved Productivity.

- Personal Growth and Insight.


Get in Touch

Please contact us with any questions you may have. Or call us: 0333 344 1293

Want to hear more?

Enter your email address to receive communication regarding promotions and key industry information.
By submitting your email, you agree to receive email communication from Hurak.